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Core duties and responsibilities include, but may not be limited to, the following:

• Receive roadside assistance service requests via telephone, computer or fax requests.
• Assign contractor service vehicles to appropriate locations. Relays work orders, messages, and information to or from contractor service vehicles using software text messaging or telephones.
• Monitor contractor service vehicle locations and utilization to coordinate requests for services.
• Confers with customers or supervising personnel to address questions, problems and requests for service.
• Escalate all disputes or un-satisfied service confirmations in a timely manner.
• Records and maintains current motor club customer requests, service(s) performed, vehicle identification information, billing charges, and other dispatch information.
• Work in a reciprocal team environment to handle large call volumes.
• Develop and maintain positive client & affiliate relations required to ensure superior satisfaction.
• Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship.
• Able to adhere to call center guidelines and measurements.
• Perform ad-hoc projects and other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school education.
• 1-2 years customer service or call center experience.
• Effectively use multiple computer systems, phones, and other technologies at a time.
• Flexible and adaptable to business requirements (Shift and weekend work schedules).
• Excellent listening and communication skills (both oral and written).
• Excellent intuitive and analytical skills to review cases and determine solutions to requests.
• Ability to perform basic math.
• Adaptability to new techniques, talk paths and performance standards.
• Multi-tasking proficiency.
• Collaboration, problem solving and investigation skills.
• Ability to identify trends, present solutions for issues and/or opportunities for improvement.
• Ability to build effective working relationships with co-workers including peers and leaders.

Core duties and responsibilities include, but may not be limited to, the following:

• Maintain the highest level of customer service delivery by supervising the tasks and responsibilities of all assigned staff.
• Ensure superior customer service delivery by coaching, developing, training employees, and providing feedback on areas of improvement and development.
• Knowledge, understanding, compliance, and enforcement of all Auto Rescue policies for accepting and dispatching service calls on the dispatch floor by dispatchers, trainees & training mentors.
• Ensure that assigned employees adhere to assigned schedules (including breaks, lunches, and activities like meetings or assigned training).
• Coordinate any training and scheduling needs with all relevant parties (Director, On-boarding Manager, Training Coordinator, and other Supervisors).
• Make suggestions on improving the dispatching process.
• Responsible for monitoring, tracking and addressing issues with all dispatchers.
• Responsible for tracking and improving all communication between employees and management.
• Willing to assist with dispatching during peak times, in the event of staffing problems, or at any time it is requested by a dispatcher or instructed by senior management.
• Ensure an efficient and unproblematic shift change process.
• Responsible for team’s overall performance and for motivating team to meet / exceed department goals and objectives.
• Demonstrate the ability to maintain staff discipline through fair, equitable adherence to all Auto Rescue disciplinary policies, and in assisting the MOD with disciplinary and counseling sessions.
• Provide a welcoming environment for new dispatchers.
• Build and maintain professional relationships both with internal teams as well as with affiliates and client teams.
• Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• 3-5 years of related, progressive work experience.
• Demonstrated ability to coach and develop others as well as document coaching on company forms or systems.
• Experience managing performance and instituting performance management plans.
• Ability to motivate, inspire, and lead others.
• Knowledge and experience in business, operation, supervision, and management.
• Understanding of call center performance metrics.
• Excellent written and spoken communication skills.
• Positive, Professional and able to set a standard for excellent customer service at all times.
• Effective problem-solving skills.
• Demonstrated experience managing and leading individuals and/or a team.
• Strong Microsoft Office suite product skills (Word, Outlook, Excel, PowerPoint).
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Core duties and responsibilities include, but may not be limited to, the following:

• Contractor Relations:
  • Ongoing communication with all Independent Contractors (IC’s) in the market(s).
  • Gathering of weekly availability from all contractors.
  • Maintaining productive and positive professional relationships with all IC’s.
  • Negotiating all additional compensation for IC’s.
  • Communicating any Auto Rescue concerns to IC’s, and all IC concerns to the appropriate parties at Auto Rescue.
  • Facilitating communication with IC’s for any complaints, damage claims, or other incidental issues that may arise.
  • Coach and mentor the contractors to utilize them to their maximum efforts and provide them information on where they can maximize their revenue.
• Coverage and Onboarding:
  • Routinely evaluating market performance for coverage and onboarding recommendations.
  • Facilitating all communication with the IC’s.
  • Ensuring negotiated additional compensation provides the best possible improvement in ongoing field coverage.
  • Communicating any issues with IC onboarding, LT and at times admins.
  • Routinely reestablishing departmental goals and areas of strategic focus.
• Complete Market Performance Evaluations.
• Submit IC recruiting recommendations to Recruiting weekly.
• Submit additional compensation reports to payroll weekly, and ensure we are documenting recurring/pending/prime compensation daily.
• Develop and submit Daily Game Plans with IC availability.
• Review Game Plans with LT and Admins if applied.
• Keep a continuous record of IC availability and coverage change.
• Stay attentive with all new IC’s and ensure they are taking calls regularly, keeping a spreadsheet updated with daily call counts.
• Submits damage and complaint driver statements for any damage or complaint issue that may arise.
• Ensure all emails and text messages are responded to accountable on your shift before leaving for the day.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• 2 or more years of related experience.
• Experience managing and leading individuals or small teams.
• Proficient in all people management processes, including recruitment, performance management and reward.
• Excellent written and spoken communication skills.
• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation and mission of the specific department.
• Demonstrated knowledge of basic economic, budgeting, and accounting principles and practices.
• Proficient in engaging a team through communication, processes, personal impact and influence.
• Ability to motivate, inspire, and lead others.
• Effective problem-solving skills.
• Strong Microsoft Office suite product skills (Word, Outlook, Excel, PowerPoint).
• Excellent organizational management skills.

• Recruit and phone screen potential 1099 independent contractors.
• Implement company culture, values and policies.
• Provide daily management with requested reports and documents.
• Actively identify and coordinate new opportunities for recruitment and contractor on-boarding.
• Accurately maintain recruitment files.
• Maintaining job ads and job postings.
• Provides input on sourcing strategies (what is working and not working).
• Develops market intelligence (through sourcing outlets, organizations and networking).

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• 3-4 years of corporate and or search firm recruiting experience.
• Knowledge of labor and employment laws pertaining to 1099 independent contractors.
• Experience with a variety of sourcing strategies and tools, including proactive phone and internet research.
• Demonstrate proficiency with Microsoft Office Suite proficiency (Word, Excel, PowerPoint and Outlook).
• Strong organizational, follow-up, and time management skills including the ability to develop solutions through technology that promote the effective exchange of information among key stakeholders, regardless of location.
• Demonstrate the willingness to value and consider perspectives and backgrounds of all parties.
• Strong problem solver.
• Speaks clearly and persuasively in positive or negative situations; Ability to build rapport during phone call conversations.
• Professional with strong communication skills.
• Evidence of the ability to practice a high level of confidentiality.
• Adaptable to changes in the work environment.
• Ability to manage competing demands.
• Excellent organizational management skills.

Core duties and responsibilities include, but may not be limited to, the following:

• Reach out to current customer base that has requested a jump start prior to our driver arriving or being dispatched.
• Present to the customer that our driver can test their current battery to see if it requires replacement.
• Present to customer the opportunity to purchase a battery from ARS that we can deliver and install now while our driver is on site for the jump start with their vehicle.
• If customer agrees to purchase dispatch call to closest approved battery sale install driver.
• If the customer declines sale dispatch call to closest driver to handle.
• Review reports of prior jump starts or test results and take the opportunity from previous service calls to contact motorist and attempt a battery sale.
• Sell additional product lines as we expand the business with additional opportunities.
• Contact drivers in markets with Branded Vehicles (BV) to obtain their inventory on board their vehicle at start of shift. Track sales made based on car number.
• Complete reporting, at the end of day, of pre-sales that have been completed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 1 year of inside sales experience.
• True phone professional handling high volumes of inbound and outbound calls in a timely manner.
• Demonstrate an ability to make cold calls & outstanding communication skills.
• Fulfills requests, completing transactions, answers inquiries by clarifying desired information.
• Dedicated to providing superior customer service.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Proactively gain and maintain a full understanding of our portfolio of products and services.
• Establish, develop and maintain positive customer relationships.
• Reliable, self-motivated, punctual and a fast learner.
• Communicating effectively with our sales and admin team.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Continuously improve through feedback.
• Excellent knowledge of MS Office, Google.